Refund policy

The standard Bythlon Pedal System is eligible for return within 30 days of delivery. If it is not right for you, contact us during that period to request a return.

To be eligible for a return, you need to return the products completely, incl. accessories. If possible, return in its original packaging. You’ll also need the receipt or proof of purchase. Usually, we can match your name and email address to identify your order and accept that as proof of purchase. In some cases, we may need more information. 

To start a return, you can contact us at teamusa@bythlon.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at teamusa@bythlon.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
You can only return items that you have ordered through this website. Replacement Cleats (spare cleat sets) ordered separately and Pedals for the Planet are non-returnable. Certain items that are sold as non-returnable cannot be returned, like marketing samples, unique or personalized items. Please get in touch if you have questions or concerns about your specific item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.